Terms + Conditions

 
 
 
 

These Terms of Use and Conditions (“Terms”) are an agreement between you (herein sometimes referred to as “you,” the “customer,” or “user”) and Natural State Label and Natural State Converting (herein sometimes referred to as “Natural State Label,” “NSL,” the “company,” the “business,” “us,” or “we”). These Terms describe the services we may provide to you, the basic rules that govern your use of Natural State Label services and/or products, and other aspects of our business relationship. We cannot provide our products and/or services to you unless you agree to these Terms. By using our “Services” (including but not limited to interacting with our website, or placing an order with us), you unconditionally agree to these Terms. If you don’t agree to these Terms, you must discontinue your use of our Services.

If you have questions or concerns about these Terms, please reach out to us. We’re always happy to help.

We periodically update these Terms and Conditions. Your use of the Natural State Label Services following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed even without notification of updates. For this reason, we encourage you to review these Terms whenever you use this site, utilize Natural State Label Services, access your Natural State Label account, or place an order with Natural State Label. 

Account Information ELIGIBILITY To access and use the Natural State Label Services, you state that the following facts are accurate:

  • - You are at least 18 years old;

  • - You are not currently restricted by Natural State Label, any third-party, or any law enforcement agency or other governmental agency from accessing or using the Natural State Label Services and are not otherwise restricted from having or creating an Account with us;

  • - You have the full power and authority to enter into this Terms of Use Agreement and the Privacy Policy, and doing so will not violate any other agreement to which you are a party;

  • - You will not violate any rights of Natural State Label or a third party, including the intellectual property rights of Natural State Label or any such third party;

  • - You agree to provide accurate, current, and complete information for registration and to update such information to keep it accurate, current, and complete;

  • - You will abide by all applicable laws and regulations and will only use Natural State Label Services for lawful purposes.

By using Natural State Label Services, you acknowledge that you meet all the requirements listed above and that you won’t use Natural State Label Services in a way that violates any laws or regulations or the rights of any third parties.

THIRD PARTIES
If you use Natural State Label Services to submit requests for or on behalf of a third party, you are responsible for any errors or inaccuracies in the information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to the Natural State Label Services, and you will be responsible for the Third Party’s breach or non-compliance with the Terms.

Each User using Natural State Label Services for or on behalf of a Third Party agrees to indemnify and hold each party harmless from any and all liabilities, losses, damages, suits, and claims (including the costs of defense), relating to the Third Party’s or the User’s failure to fulfill any of its obligations as described above. The User is directly responsible for any request or order submitted, including related fees, charges, and performance obligations.

PAYMENT
All prices and amounts shown on this site are in U.S. Dollars (USD) unless otherwise noted. If a User submits a request to purchase products, design services, or other services, the User agrees that all charges, taxes, and shipping/handling fees will automatically be paid by User with an approved payment method. We will not start working on an order until we receive the full payment or customer terms have been established.

Prices for products, design services, or other services are subject to change at any time at the sole discretion of Natural State Label.

NET TERMS

If credit-worthiness has been approved in advance, Natural State Label will grant payment terms. It is then required that the full invoice be paid no later than the terms granted. All invoices are issued upon shipment of the product or completion of the service.

If payment is not received within the agreed upon Terms, Natural State Label will take any proper measures to collect payment, including contacting responsible party, charging interest, suspension of any orders, and sending accounts to collections. If you have any questions about your account please contact accounting@naturalstatelabel.com.

PAST-DUE ACCOUNTS

We will send invoices and reminders in an attempt to collect payment. Past-due accounts can result in delayed or declined orders. We may take further measures to collect if necessary, including contacting responsible party, charging interest, suspension of any orders, and sending accounts to collections. If you have any questions about your account please contact accounting@naturalstatelabel.com.

Past-due accounts could result in terms being revoked and becoming a pre-pay account.

ARTWORK and FILES
Artwork Guidelines: Please submit your artwork according to our file specifications. Our Prepress team will check all artwork to ensure it is saved to the correct dimensions and specifications provided, however, we will not be responsible for any errors related to artwork, file format, information, grammar, spelling, or other specifications that are provided to us.

Overprinting: Any artwork received with overprinting turned on may not print correctly (as viewed in editing software) and this is not Natural State Label’s responsibility. The Customer is responsible for ensuring all overprinting is turned off in their artwork files and will remain liable to pay Natural State Label for all charges as well as all Services provided. 

Note: If changes need to be made to your artwork to meet these specifications, you will be notified and asked to submit artwork that meets our print guidelines. We will also offer you the option to have our Design Team make adjustments for you that may result in an additional cost, which varies based on the adjustments needed.

Fees Associated with Artwork: The customer acknowledges that the fee charged is for the service of preparing a file for print production. The file created, prepared, or adjusted by Natural State Label is the property of Natural State Label to be used for label printing through Natural State Label only. The editable artwork file created, prepared, or adjusted by Natural State Label will not be shared with the customer to use for label printing elsewhere.

Copyrighted Materials: By submitting the artwork to Natural State Label, you certify that you have the right to use the image(s) and/or icons in your artwork file. Natural State Label reserves the right to ask customers to provide proof of their license to copy and sell the copyrighted material by printing a copyrighted work, such as pictorial or graphic works. If copyrighted material is contained within a document being printed, it still requires the permission of the author. We will refuse an order, which, in our opinion, may be illegal in nature or an infringement on the rights of any third party. Natural State Label will not be held responsible for producing any products in violation of copyrighted materials, the customer will be responsible.

Font and Graphics Costs: You are responsible for the cost associated with any font or graphics license purchases we make on your behalf. You will incur this cost if you request a specific font or graphic to complete your design order and the font or graphic is not available for commercial use by Natural State Label. You will be notified of the font or graphic license purchase costs before the Design Team completes the order.

Graphic/Inappropriate Content:  You accept full legal liability for the content of material processed and printed on your behalf and under your instructions.

Natural State Label may decline to produce labels/packaging for particular products and industries.

Natural State Label is established as a “Family-Friendly” print shop and we may decline to produce artwork that:

  • Consists of material that is not suitable for children to view. 

  • Contain any material or which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.

  • Promotes or displays sexually explicit or pornographic material, violence, self-harm, profanity, occult practices, or certain political opinions. 

  • Discriminates based on race, sex, religion, nationality, disability, sexual orientation or age.

  • Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.

  • Is likely to deceive any person.

  • Promotes any illegal activity, or advocates, promotes or assists any unlawful act.

  • Any material that could give rise to any civil or criminal liability under applicable law

  • Impersonates another brand or organization.

  • Give the impression that they emanate from or are endorsed by Natural State Label or any other person or entity if this is not the case.

Natural State Label reserves the right to refuse any order without disclosing a reason.

FDA GUIDELINES

FDA Guidelines/Regulatory Information: You agree that the information you provide us for all design and print services is accurate and in compliance with all laws and regulations, including, but not limited to, any FDA or government regulations for your product. The Design Team may, but will in no way be required to, make suggestions based on research of legal or FDA/governmental guidelines when making adjustments to your artwork. It is your full responsibility to review the artwork to ensure that your design complies with all laws and regulations, including, but not limited to, any FDA or government regulations for your product.

If you request adjustments made to your design that do not follow the suggestion of what the Design Team has found to be appropriate or otherwise in compliance with any such laws and regulations, including, but not limited to, FDA/governmental regulations and guidance, you will be required to either (1) provide evidence that the change complies with such laws or regulations, OR (2) provide a written statement that you are requesting the Design Team to proceed with the design services as requested and that you acknowledge that such design services may not be in compliance with applicable laws and regulations, including, but not limited to, FDA/governmental regulations and guidance.

You hereby agree to indemnify, defend, and hold harmless Natural State Label and Natural State Label’s members, managers, officers, directors, shareholders, and equity owners for any costs, damages, expenses, claims, lawsuits, and liabilities (including attorneys’ fees) incurred by Natural State Label or Natural State Label’s members, managers, officers, directors, shareholders, or equity owners in connection with the information, designs, or other material you provide us and the requested design services.

NO LIABILITY FOR ERRORS
If Natural State Label did not make any changes on customer files, Natural State Label is not liable for errors in a final product caused by any of the following reasons:

Misspelling, Graphics, Bleed, Grammar, Damaged Fonts, Punctuation, Die Lines, Crop Marks, Transparency, Overprint, Color Format, Finished Product Size.

Ultimately, it is the customer’s sole responsibility to thoroughly review their designs during the proofing process to identify any errors and notify Natural State Label if additional changes are needed. If the Customer fails to notify Natural State Label of any errors during the proofing process, then these errors will be the sole responsibility of the customer.

Natural State Label provides printed products, design services, and other services; Natural State Label disclaims any liability for infringement the product/packaging may cause or for any content that the customer provides or fails to provide for an order.

You hereby agree to indemnify, defend, and hold harmless Natural State Label with respect to a design or information provided by You or your members, managers, officers, directors, shareholders, equity owners, employees, or agents. 

You indemnify Natural State Label and defend and hold Natural State Label harmless from and against, any losses suffered, incurred or sustained by Natural State Label or to which Natural State Label becomes subject, resulting from, arising out of or relating to any claim: (i) that the Goods infringe upon the proprietary or other rights of any third party (except as may have been caused by a modification by Natural State Label); and (ii) of loss or damage resulting from the Goods and the use thereof.

PHYSICAL SAMPLES
We may request or require a physical sample of previous labels to replicate, not limited to: color, materials, finishes, and other specifications. Please send us a sample we can keep. Please do not send us any physical “one-of-a-kind” prints or artwork. Although we take every precaution to safeguard your materials, we are not responsible for the loss or damage of images, artwork, or physical samples for color matching purposes. We will not be responsible to send back any samples we receive. 

We may request a sample of the packaging your label(s) would be applied to ie: bottle, can, bag, etc. We will keep packaging samples for minimum 30 (thirty) days and may discard after necessary testing or 30 days has passed. 

QUOTING 

For most accurate quote and production of any order it is necessary for the customer to relay all pertinent information to Natural State Label prior to the quoting process. Quotes and production of labels will be based on the information provided by the customer. Information including but not limited to: color criticalness, labels per roll (LPR), label materials, custom packaging needs, adhesive requirements, and application needs are necessary to know before quoting and especially before production. 
While some quotes/items qualify for combining quantities to reach higher volume price breaks, please be aware that orders with fewer than 500 per SKU (each) may be subject to additional fees or necessitate a requote.

If you have certain requirements for your labels that are not communicated before the quote your quote may be revised before production to reflect proper details and pricing. 

PLATES

Customers are responsible for the cost of custom plates. When a customer orders custom plates the customer acknowledges that the fee charged to them is a charge for order customization, not a plate purchasing fee. The ordered plates are not the property of the customer; the plates are the property of Natural State Label.

We use plates for:

Flexo Printed jobs

Cold Foil

Hot Stamping (hot foil)

Embossing/Debossing

Spot UV - in some cases

LABELS PER ROLL

Labels per roll (or LPR) is the number of labels on the roll. Please communicate any application or process needs that are REQUIRED for your LPR before the quoting process. If communicated after the quoting process it may require your quote to be revised. We are not responsible for any inaccurate LPR quantities if not communicated to us before the quote, or that are not reflected on the signed approval. 


PARTIAL ROLLS

The LPR is specified so that the majority of your rolls, other than the final set, will be accurate. Even with LPR specified, you could still end up with some partial rolls depending on the quantity ordered and produced. If you have any issues with accepting partial rolls please communicate this to us during the quoting process. If communicated after the quoting process this may result in a revised quote due to customization of a production process to achieve exact LPR on all rolls. 

OVER and UNDER RUNS +/- 10%

Although we try our best to aim for exactly what’s ordered, in print manufacturing the standard practice is that the order is to be accepted if it is within 10% of the ordered quantity. The customer will be billed for the quantity shipped. If your production process requires any exact quantities please communicate that with us prior to the quoting process. If this is communicated after the original quote, it may require your quote be revised due to the production processes that are necessary to hit exact counts.

DIE-CUTTING
As is the industry standard, the die-cut might drift up to 1/16″ in each direction; a total deviation of up to 1/8″. For this reason, we require all artwork submitted to include 1/16” of bleed in each direction (⅛” total) and for all printed elements contained in the artwork to be within a safe zone of 1/16” inside the cut line on all sides. Contact customer service for die templates or assistance if needed.

CUSTOM DIES
Customers are responsible for the cost of custom dies (dies other than what are currently in-house). When a customer orders a non-stock die, the customer acknowledges that the fee charged to them is a charge for order customization, not a die purchasing fee. The ordered die is not the property of the customer; the die is the property of Natural State Label.

COLOR

If you are concerned about your label colors or are interested in attempting to match a current label please request a Printed Proof prior to production.

Color matching and specific and/or required Delta E2000 targeting could affect lead times and pricing. 
You must communicate any color concerns and/or requirements before ordering. We cannot be liable for any color criteria communicated after production.

If your label results in material changes at any point for any reason color may vary due to the difference materials attribute to final color. 

For best color consistency, please consider using solid-coated Pantones in artwork.
You will need to ensure the Pantone® color is included in your artwork file to have that Pantone® color printed. Always check proofs carefully to ensure your Pantones are represented in the artwork.

Pantones are a target and not a guaranteed achieved color. Many factors apply in meeting color expectations. If printed digitally, Pantones will be targeted within a Delta E2000 measurement of below ∆6. If your brand(s) requires a lower Delta measurement please communicate that before quoting, if it is communicated after quoting it may result in an updated quote reflecting more extensive color monitoring.

Samples of your previous orders may be stored at our facility for quality control purposes. We may request additional samples if stored for extensive period of time.

PROOFS
Please review your proofs carefully to ensure that your labels and products are printed and produced exactly as you envisioned and how they’re needed for application. We advise that you:

  • 1. Review all notes from our Prepress or Design team on your proof.

  • 2. Review all copy for any spelling errors, giving particular attention to names, contact information, product weight, nutrition facts, etc.

  • 3. Review order specifications; label size, material, wind direction, labels per roll, Pantones, etc.

  • 4. Request a printed sample to review color, test adhesive, and verify materials. 

Your approval of your final proof confirms you have read all notes, reviewed your artwork and order specs, and accept that your labels will print and be produced as shown.

If you approve a proof, you forfeit any right to refuse an order upon delivery from Natural State Label for any reason related to print quality, resolution, color, size, or shape matching the digital or physical approval. 

  • DIGITAL PROOFS
    Digital Proofs are for your inspection. Digital proofs do not reflect exact size or exact representation of colors to be printed. 

If job requires specific color matching, sample of preferred color must be provided prior to production. If no sample is provided, Natural State Label is not liable for color misrepresentation. Color matching could affect lead times and pricing. We may require a hard copy signed approval on color matching jobs or jobs deemed color-critical before production.

  • PRINTED PROOFS
    Printed Proofs can be requested/purchased to test adhesive, verify label materials, size, and to ensure color is represented accurately.
    If a Printed Proof is delivered and changes need to be made, and the customer requires an updated press proof, an additional proof charge may apply.
    If any changes are requested regarding artwork, job characteristics, or processing time after your proof has been approved, additional charges and processing time may be applied.


To ensure color and print quality will meet expectations we need to be provided with printed sample(s) to attempt to match before we set up digital or printed proofs or a Printed Proof from NSL is to be requested and approved. 

If you do not request and approve a Printed Proof, you forfeit any right to refuse an order upon delivery from Natural State Label for any reason related to resolution or color.

PROCESSING and LEADTIMES
Processing time* starts when the order is placed along with a signed approval and payment (unless customer has net terms in place then no payment prior to production is required to begin processing). Order processing will begin the following business day unless received BEFORE 10:00 AM CST, if received before 10:00AM CST the order will begin processing that day. 

Standard leadtimes vary based on the type of product ordered and may be affected by and dependent upon our production capacity and/or other outside factors, including but not limited to: material delivery, customer artwork approvals, tooling manufacturing, receipt of payment, etc.
We will do our very best to predict and communicate if any of these factors will affect your leadtimes.

Below outlines the general standard processing time for Natural State Label Design services based on order type.
Digital Proof: up to 2 business days

Digital Artwork Edits: up to 2 business days

Custom Design Services: up to 5 business days

Color Matching or Custom Color work: 2+ business days

These days are standards and can vary based on the responsiveness and cooperation of the customer.

The following list of actions will extend the processing time by the noted amount:

  • - Custom sizes add a minimum of 3 business days** on first production runs. 

  • - Waiting on Digital proof approval time adds processing time starting from when the proof was sent until you have approved your proof and sent back to NSL.

  • - Printed proof adds 5 business days plus shipping and customer’s proof approval and returned hard copy shipping time.

  • - Graphic design or artwork adjustments add a minimum of 1 business day.

  • - Standard Processing time to receive your first proof for design services varies depending on the type of order, the number of designs, and the complexity of the artwork adjustments.

*Processing time does not include shipping transit times. You should allow additional business days for delivery based on the shipping method. 

**Disclaimer: Natural State Label is not responsible for suppliers’ and tooling manufacturers’ delays and cannot guarantee processing times for custom sizes, tools, or materials.

Natural State Label is closed Saturdays, Sundays, and major Holidays. As a result, these days are not considered when calculating turnaround times.

Natural State Label will not be responsible for shipping-related costs on any orders that do not ship within the standard lead times. 

Leadtimes are provided as expectations and not guarantees. While we strive to meet these timelines, unforeseen circumstances may impact delivery schedules.

RUSH ORDERS
Rush orders do not ship the same day.

To be entered into production queue and shipped the following business day, 1 (One) Day Rush Orders must be placed and have approved artwork to NSL by 10:00 AM CST. If a 1 Day Rush Order is placed after 10:00 AM CST it is no longer eligible for a 1-day rush, and it will automatically be considered a 2 (two) day rush - the order will ship 2 business days after the order date.

1 DAY RUSH

E.g.: Ordered Monday before 10:00 AM CST with previously approved artwork - will ship Tuesday

(If ordered after 10:00 AM CST, it will only qualify for the 2-day Rush). This option is only available for customers with accounts on Net Terms. 

2 DAY RUSH

E.g.: Ordered Monday before 5:00 PM CST with previously approved artwork- will ship Wednesday.

RUSH QUANTITIES 

A rush order is for up to 100,000 labels to be rushed. If the order exceeds 100,000, the remainder may ship at a later date and may result in additional shipping charges.
It is possible to pay multiple Rush Fees if the order exceeds 100,000 labels, but Natural State Label will only allow based on the current *Rush Order Availability.

• RUSH ORDER SHIPPING IS NOT EXPEDITED UNLESS SPECIFIED

Rush orders are a rush in the production process, it does not change carriers’ standard shipping timelines. If you also need expedited shipping please specify at the time of your order your order. (Expedited shipping rates apply.)

• NEW TOOLING

Orders requiring new tooling (a shape or size that we do not currently have in-house) may extend rush orders by 3-4 business days to allow new tooling to arrive. New tooling is not ordered until order is received and artwork requiring new tool is approved (and payment for orders that are pre-pay accounts). Orders will still be considered a rush in our production process once tooling arrives, therefore, the rush fee(s) still applies.

• PAST DUE BALANCE

If you have an outstanding balance on your account we may not be able to confirm or process your rush order.

• *RUSH ORDER AVAILABILITY

Although we aim to always accept RUSH Orders, not all orders qualify. Natural State Label can refuse or decline rush orders and is not required to disclose the reason. 

PACKING

Packing of labels and products is determined by Natural State Label. If you require custom packing needs these requirements must be communicated before the quoting process. If changes need to be made to your packing needs it may require your quote be updated. 

SHIPPING
We ship on our UPS account, our customers’ UPS accounts, use freight carriers, and provide delivery when applicable. When choosing a shipping option, please remember that the estimated transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by the carrier.

Transit times are estimates and not guaranteed. If you are interested in guaranteed deliveries please specify at the time of order that you’d like Guaranteed Delivery, shipping charges will apply. We are not liable for any delays in shipments.

Unless a carrier has been specified on the Buyer’s purchase order, Seller will select a carrier for the Buyer, with the express understanding that the carrier is not an agent of Seller. Be advised that it is the customer’s responsibility to ensure that the delivery location has a suitable loading dock or adequate space for receiving goods. Additional charges may apply if the customer’s delivery location does not have a loading dock for the freight carrier to unload the goods. If additional charges apply, if the freight carrier determines that additional charges are necessary due to the absence of a loading dock, you agree to responsibility for those charges. 

LABEL MATERIALS AND ADHESION
We are not in any way responsible for how labels produced by Natural State Label stick to our customers’ products, and we hereby disclaim all liability related to the same. It is the Customer’s responsibility to communicate their application needs clearly and to test Natural State Label’s material options. Samples of materials can be provided for testing.
To acquire samples, simply contact Customer Service or your Account Manager at Natural State Label.
We recommend testing the finished material construction with actual application methods and in the environment the label will need to exist in post application.

Our products have a pre-application life expectancy of up to 6 months in a climate-controlled environment; (between 55 °F  and 72 °F at 50% humidity). After 6 months, we are not responsible for any malfunction of the adhesive on our products.

  • MATERIAL SELECTION
    It is the customer’s responsibility to understand the requirements of their label material needs in terms of including but not limited to: customer’s application methods, water resistance, adhesive properties, durability, writeability, etc.

  • UNLAMINATED MATERIALS
    Our unlaminated materials are resistant to scuffing and scratching but are not scuff or scratch-proof. Since these materials are not impervious to scuff or scratch damage, please select a different material if this is a concern.  



ORDER CHANGES OR CANCELLATIONS
If you would like to cancel or change any or part of your order, you should do so by phone or e-mail within 24 hours after you initially place the order. Please note that such an adjustment may result in additional or changes in costs to cover any fees charged for proofs, other services, or production processes associated with that order.

Changing an order in any way after the order acknowledgment is sent is subject to updated lead times. 

Always communicate any questions or changes pertaining to an order as soon as possible, but we cannot guarantee that we can make changes once a request is received. Customer service is of utmost importance to us, so if we are able to make changes we would be willing to, but due to our production process we are not always able to adjust or cancel line items or complete POs. 

Each order emailed to Natural State Label, made over the phone, or made from NaturalStateLabel.com is a contract between you and Natural State Label. Making an order on behalf of a third party does not absolve you of liability to Natural State Label. As such, any decision by the third party not to accept the particular items printed or cancel the order the third party made with you does not affect your liability to Natural State Label.

WARRANTY
NSL warrants that the goods and services sold will conform to the description, will be free of defects in material and workmanship and will be of NSL’s standard quality. This warranty is expressly in lieu of any other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. NSL’s liability under this warranty shall be limited to its option either: 1. to repair or replace the goods or services ordered; or 2. to apply an account credit of the purchase price paid by the Customer.
We may require non-conforming product to be returned at NSL’s expense before an account credit is issued or labels are re-produced. 

CLAIMS

It is our wish that you are pleased with every order you receive. Should you have an issue with your product or your expectations are not met, please reach out to our team; we will make every effort to partner with you on a resolution.

• Shipping Damages - Including but not limited to: Damaged pallets, boxes, or contents of the shipment: The receiver must file a claim with the carrier at time of receipt. Report in writing, including the claim number, within 48 hours of receipt.
NSL is not liable for damages that occur in transit, it is imperative that a claim be placed with the carrier at the time of receipt. NSL may be able to rework or repair damaged rolls or come to another solution based on the damages caused by carrier.
• Visual Quality/Specification Issues - Physical product damage, including but not limited to: Misprinted graphics or color, improper application specifications, incorrect face material, liner, or top coat: Report in writing within 30 days of receipt.
• Application Performance Issues: Report in writing within 60 days of receipt.


Failure to make such claims within the stated period shall constitute irrevocable acceptance and an admission that they fully comply with terms, conditions, and specifications.

If a credit is applicable, and NSL requests to have un-used product returned it must be returned and received by NSL within 10 business days of report.

If product is used by the customer but deemed damaged or not meeting customer standards, Natural State Label cannot be responsible for the labels used or discarded by the customer.

If at any time we agree to replace labels or other printed product, to receive the replacement, you may be requested to send back 100% or the remainder of the defective order. The customer may be responsible for the shipping cost of the returned unsatisfactory labels, this will be discussed at the time of the return.

REFUND POLICY

Because each order is customized according to your specifications, all sales are final. No refunds are given once Natural State Label begins working on your order, which means Natural State Label has received your necessary materials (i.e., digital files, order, payment) and started work on your order (i.e., your order is in production). 

CUSTOMER QUALITY ASSURANCE AND RESPONSIBILITY

  • Final Product Responsibility: The customer acknowledges and agrees that they are solely responsible for the final product into which our products are affixed. We shall not be held responsible for the quality, safety, or suitability of the final product itself. Our responsibility is limited to the production and supply of our products only.

  • Cost of Filled and Labeled Product: In the event that any labels provided by our company are applied to the customer's packaging and the final product is deemed defective, rejected, or in any way unsatisfactory, the customer shall be responsible for any costs associated with the production, filling, and packaging of the product. Our liability is expressly limited to the replacement or credit of the labels or products supplied by us.

  • Quality Assurance: By using products supplied by Natural State Label the Customer acknowledges the importance of and agrees to having a robust quality control procedure in place to ensure that the labels applied to their packaging are accurately applied and should meet quality standards prior to application. We recommend that the customer implement a stringent quality assurance process to prevent the application of labels that would result in substandard or rejected products. Any issues arising once labels are placed on products resulting in defects or below quality standards are the sole responsibility of the customer.

By engaging in business with our company, the customer agrees to abide by the terms stated above and assumes full responsibility for the final product, its quality, and any related costs. Our company shall not be liable for any issues or losses arising from the use of our labels beyond their replacement or credit in the case of label defects.

Please note that claims or issues reported beyond the specified timeframes may not be considered for liability. Your adherence to these reporting guidelines is appreciated as it allows us to provide efficient and effective resolutions to any concerns.

FORCE MAJEURE
Neither party shall be liable for any failure to perform or delay in performance of this Agreement to the extent that any such failure arises from acts of God, war, civil insurrection or disruption, riots, government act or regulation, strikes, lockouts, labor disruption, pandemics, inability to secure transport, or any cause beyond such party’s commercially reasonable control.

GOVERNING LAW

The laws of the State of Arkansas shall govern the performance of these Terms and Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Texarkana, Arkansas, for all disputes arising out of, or relating to, the Terms and Conditions and use of this site.